Bringing value through artificial intelligence

Amazon Connect

Amazon Connect is a self-service, cloud-based contact centre service that makes it easy for any business to deliver better customer service at a lower cost. The AI Powered Speech Analytics for Amazon Connect solution provides customer insights in real time. It helps agents and supervisors better understand and respond to customer needs so they can resolve customer issues and improve the overall customer experience. It is based on the same contact centre technology used by Amazon customer service associates around the world to power millions of customer conversations. 

 

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Agents... anywhere

With Connect you can reduce your office space and locate agents anywhere in the world with an internet connection.

 


Pay for what you use

If you've got a business that's seasonal why should you pay for capacity that you're not using? With Connect you only pay for what you need, when you need it.

 


Transcription and Archive

We transcribe calls on the fly and save them to cloud storage so you can review them later. Cloud storage costs are extremely low, highly available and highly durable.

 


Artificial intelligence.. that’ll blow your mind.

Late for an appointment? No problem, our AI can reschedule. Need to know what to do when your child is sick? Let AI prioritise your call to a nurse.


Up to 60% immediate cost savings. See for yourself.

Our customers are seeing an immediate reduction in telephony costs driving down the cost to serve. Imagine how you could evolve your services if you'd saved 12k a month.


Realtime Sentiment Analysis. Check.

Do you know what your customer is thinking? Worried about your Net Promoter Score? What if you could see in realtime the sentiment analysis and change the score? We've got this! - oh and we transcribe the call on the fly.


Be everywhere your customers are. With Omnichannel.

Your customers are demanding better service, they want to interact with you by voice email and chat...Whether that's Facebook, Microsoft Teams or a bot on your website. We have you covered with a single view of the customer.


 

GoCloud Transforms Plunketline with Amazon Connect

Learn how GoCloud delivered a 24x7 contact centre with Amazon Connect for the Royal New Zealand Plunket Society within two days transforming the contact centre whilst reducing costs.

The legacy on premise solution couldn't scale up to cater for the number of operators and relied on them being in the office.

Now, thanks to GoCloud, the PlunketLine Nurses can work from anywhere with a decent internet connection.