GoCloud Transforms Plunketline with Amazon Connect

PlunketLine is a free parent helpline and advice service available to all families, whānau and caregivers 24 hours a day, seven days a week.

The Royal New Zealand Plunket Society engaged GoCloud to deliver the contact centre services through Amazon Connect, to address social distancing rules and to scale the critical service in a pandemic.

The Amazon Connect service delivered out of Amazon Web Services (AWS) was ready to take calls within two days, although it did take a little longer to build and ship the PC’s out to the nurses.

 What can you do know with Amazon Connect that you couldn’t do before?

GoCloud delivered a 24x7 Amazon Connect so everyone can work from wherever they need, be it the office or home, in fact anywhere with a decent internet connection. The existing solution wasn’t able to scale quickly, needed proprietary hardware and was reliant on people attending the office to use it.

 “Working with GoCloud was great, they’re easy to deal with and open to requirements, they were knowledge of the business and quick to respond to rapidly developing requirements.”

Anne Marie Morris Plunketline Manager


Plunket is a national not-for-profit organisation and New Zealand's largest provider of support services for the development, health and wellbeing of tamariki and whānau.

Who are committed to providing universal access to services for all children and families regardless of ethnicity or location through our Well Child Tamariki Ora service and the range of community services offered to families.

Our PlunketLine support line is available 24 hours a day, seven days a week to provide guidance and advice to parents and caregivers.

Cyber Citadel

Provides security reviews for clients of their web applications and network infrastructure, requiring a fair amount of infrastructure at short notice anywhere in the world is a perfect use case for AWS.

GoCloud setup a Virtual Private Cloud and provisioned the servers to get the most cost efficient and powerful servers.
Cybercitadel offers penetration testing and other services, when and where they are needed, be that after a major release, an upgrade or as part of ongoing assurance.

Cybercitadel is now significantly more cost effective in their deployments and is continuing to carry out regular testing of thier clients systems... making the world a safer place.


J. Sharrock