Solve your customers' problems from anywhere, at anytime, with our cloud-based phone system offering.
Cloud-powered phone systems reduce capital expenditure by eliminating the need to make one-off purchases of equipment, shifting expenditure into scalable, pay-by-the-minute cloud models.
With GoCloud Connect, your customer service representatives can connect and serve your customers from anywhere, with only a laptop, a headset, and an internet connection. You can monitor your agents from anywhere in the world, monitoring key service metrics and achieving your customer service goals.
Your agents can log into your GoCloud Connect instance from anywhere in the world, and begin taking calls and responding to message queries instantly.
Review transcribed customer interactions in real-time to ensure the highest standards of quality. With AI-powered analytics, you can proactively drive change through powerful insights.
Meet your customers where they are with Omnichannel, supporting customer enquiries across voice, web chat, Facebook Messenger, Twitter, and Apple Business Chat.
Pay-as-you-go
Legacy solutions require you to pay prohibitive capital costs to setup. GoCloud Connect charges on a per-interaction basis, simply pay for each chat or call when you use it.
Infinitely scalable
Why pay for what you don't use? As your business' demand grows, your costs will scale in a predictable manner.
Immediate cost savings
Some of our customers have seen immediate reductions in telephony costs driving down the cost to serve their customers.
Tested every day by millions
GoCloud Connect is built upon the incredibly stable and performant Amazon Connect system, used every day by thousands of Amazon customer service representatives to power millions of customer conversations and service requests.
Scale without worry
Our system is built to easily scale up and down to meet demand, with capacity to onboard thousands of agents working from anywhere. GoCloud Connect is here to serve your business' needs both now, and in 10 years time.
Automate and personalise interactions
Leveraging the latest AI and ML technologies from AWS, GoCloud Connect allows you to automate interactions with chatbots, understand popular queries, and identify customer sentiment.
With powerful reporting and real-time insights, you can empower your agents and simplify the customer journey at the same time.
Real-time speech and sentiment analysis
Understanding your agent and customer activity in real-time helps to identify trends, behaviour and compliance in your contact centre. Replicate your successful interactions, identify issues during live customer calls, and coach your agents by observing their performance in context.
Real-time sentiment analysis uses artificial intelligence to understand how your customer is feeling - by tone, the words they use, or how they type - and provides your agents with intelligent suggestions to improve your customer's experience.
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