Solve your customers' problems from anywhere, at anytime, with our cloud-based phone system offering.
Cloud-powered phone systems reduce capital expenditure by eliminating the need to make one-off purchases of equipment, shifting expenditure into scalable, pay-by-the-minute cloud models.
With GoCloud Connect, your customer service representatives can connect and serve your customers from anywhere, with only a laptop, a headset, and an internet connection. You can monitor your agents from anywhere in the world, monitoring key service metrics and achieving your customer service goals.
.png)
Your agents can log into your GoCloud Connect instance from anywhere in the world, and begin taking calls and responding to message queries instantly.
Review transcribed customer interactions in real-time to ensure the highest standards of quality. With AI-powered analytics, you can proactively drive change through powerful insights.
Meet your customers where they are with Omnichannel, supporting customer enquiries across voice, web chat, Facebook Messenger, Twitter, and Apple Business Chat.
.png)
Legacy solutions require you to pay prohibitive capital costs to setup. GoCloud Connect charges on a per-interaction basis, simply pay for each chat or call when you use it. Why pay for what you don't use? As your business' demand grows, your costs will scale in a predictable manner.
.png)
GoCloud Connect is built upon the incredibly stable and performant Amazon Connect system, used every day by thousands of Amazon customer service representatives to power millions of customer conversations and service requests.
.png)
Leveraging the latest AI and ML technologies from AWS, GoCloud Connect allows you to automate interactions with chatbots, understand popular queries, and identify customer sentiment.
.svg){kind=small}
