Microsoft 365 Support

"GoCloud's Microsoft 365 Service gives us full security and collaboration of documents and communications across all 102 Kindergartens."

Brendon Fyfe-Gits, CFO, He Whanau Manaaki Kindergartens.

Microsoft 365 Support

GoCloud provide professional Microsoft 365 support for all types of organisations across New Zealand.  

We specialise in reviewing the right licences to fit your organisation's productivity and security needs. Our specialist Microsoft experts implement and supportthe complete Microsoft 365 suite of services and applications that will enhance your security posture and give your people access to the services and data they need.  

Take a look at some of the Microsoft support services we offer.

How it works.

License Review

Reviewing your current Microsoft 365 licences makes sure that you're only paying for what you use, saving you money in the long term.

Security Audit

A thorough review of your Microsoft tenant gives you the best picture of your organisation's security posture, and tips for improvement.

Feature Delivery

We continuously deliver the latest Microsoft features to your tenant, replacing legacy anti-virus or security software with the latest and greatest.

How it works.

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The Microsoft Products

365 Apps

The productivity suite from Microsoft that you know and love.

Includes Word, Excel, Outlook, Powerpoint, OneNote and OneDrive.

Exchange

Microsoft's premier email and communications solution. Exchange offers small to large businesses easy, personalised email, calendar, and contact management services.

Respond to email and manage your calendar from anywhere with Outlook for mobile.

Teams

Meet, chat, call, and collaborate in just one place.

Whether it’s chat, calls, or video, anyone can engage at any time, bringing everyone closer. Your docs, photos, videos, chat history, and meeting notes are always there, so it’s easier to work together. Set up your team’s space with all the apps you need so you can stay in just one place instead of jumping around.

Intune

Microsoft's cloud-based service that focuses on mobile device management (MDM) and mobile application management (MAM).

You control how your organisation’s devices are used, including mobile phones, tablets, and laptops. You can also configure specific policies to control applications.

SharePoint

A cloud-based service, hosted by Microsoft, for businesses of all sizes. Instead of installing and deploying SharePoint Server on-premises, any business can subscribe to a Microsoft 365 plan or to the standalone SharePoint Online service. Your employees can create sites to share documents and information with colleagues, partners, and customers.

Share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization.  

365 Apps

The productivity suite from Microsoft that you know and love.

Includes Word, Excel, Outlook, Powerpoint, OneNote and OneDrive.

Exchange

Microsoft's premier email and communications solution. Exchange offers small to large businesses easy, personalised email, calendar, and contact management services.

Respond to email and manage your calendar from anywhere with Outlook for mobile.

Teams

Meet, chat, call, and collaborate in just one place.

Whether it’s chat, calls, or video, anyone can engage at any time, bringing everyone closer. Your docs, photos, videos, chat history, and meeting notes are always there, so it’s easier to work together. Set up your team’s space with all the apps you need so you can stay in just one place instead of jumping around.

Intune

Microsoft's cloud-based service that focuses on mobile device management (MDM) and mobile application management (MAM).

You control how your organisation’s devices are used, including mobile phones, tablets, and laptops. You can also configure specific policies to control applications.

SharePoint

A cloud-based service, hosted by Microsoft, for businesses of all sizes. Instead of installing and deploying SharePoint Server on-premises, any business can subscribe to a Microsoft 365 plan or to the standalone SharePoint Online service. Your employees can create sites to share documents and information with colleagues, partners, and customers.

Share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization.  

THE BEST SUPPORT SERVICES FOR MICROSOFT OFFICE 365

Fast Technical Support for Microsoft Office 365 with Fully Managed Support Services by Qualified Microsoft Specialists.

 

FAST RESPONSE TIMES

You will receive a response from a real engineer. All our support specialists are friendly Office 365 experts based only in NZ. Our specialists will resolve your Office365 Support enquiries with a rapid response and resolution time. GoCloud are leading Microsoft Gold Partners and will improve your downtimes.

 

Guidance & Strategic Roadmap Planning

All of our Managed Office 365 Support clients benefit from our expert license guidance and strategic roadmap planning. Designed to adopt Office 365 services and get the most out of your investment.

 

Account Reviews & Management

Our dedicated account managers will ensure you are updated of new enhancements and features to your Office 365 Platform and keep you updated of any ongoing issues. GoCloud are Gold Microsoft Partners with an outstanding and unrivalled reputation in the industry.

 

Endpoint Detection and Response (EDR)

Our managed Endpoint Detection and Response service provides peace of mind by protecting against sophisticated threats that can target any endpoint connected to your Microsoft 365 Services. EDR technology allows GoCloud to monitor devices and respond to threats before they become a problem.

 

 

OUR GOCLOUD MICROSOFT 365 SUPPORT SERVICE INCLUDES

 

IDENTITY AUTHENTICATION

Ensure that your Organisations user authentication is robust enough to meet your requirements.

 

SECURITY & COMPLIANCE

Have confidence that your data, identity, applications and messaging is as secure and compliant as possible.

 

COLLABORATION SERVICES

Incorporating Exchange Online, Yammer, Teams, SharePoint Online and OneDrive, ensure your users are collaborating safely and securely.

 

PRODUCTIVITY MONITORING

Gain insights into your organisations overall productivity, consuming data captured from communication, meetings, content, teamwork, mobility, endpoints and Microsoft365 Apps.

 

LICENSING SUPPORT

Simplified Microsoft 365 licensing management to ensure that you are aligned against what a user needs vs what they use.

 

MICROSOFT 365 EXPERTS

Gain access to our Microsoft 365 Technical Experts for continuous service health monitoring, proactive management and Break / Fix Technical Support backed by our regular Compliance Reporting.

TECHNOLOGY ADVISORY

Our Client Account Management Team provides you with ongoing and future technical /architectural guidance, mapping against your long-term strategic vision.

 

SUPPORT & SLA’s

Specialist troubleshooting for any issues or requests for your people with response SLA’s.

 

ENDPOINT DETECTION AND RESPONSE

Utilising Endpoint Analytics gain visibility of endpoint security, compliance and productivity services.

 

SYSTEM MONITORING

Monitoring and investigating incidents, alerts and vulnerabilities. Checking Threat analytics and how these affect your organisation.

 

 

 

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